Shipping & returns
Due to the current COVID situation, shipping and collection orders may be delayed an additional 24 hours. We're doing our best to get orders out ASAP, but there may occasionally be delays. Thanks for your understanding.
CLICK AND COLLECT
Orders for Click & Collect are generally able to be collected after 2 hours, except during sale times. If you are unsure, please contact us.
Bikes are generally available within 24-48 hours as these may still need to be assembled and safety checked by our mechanics.
You will be contacted to advise an approx. availability time for collection of bikes.
Unfortunately we cannot ship internationally.
Please note - Australia Post is experiencing major delays in their service due to COVID. If you need your item ASAP, please select Express Post as this will get to you the fastest.
These delivery delays are out of our control.
- Free standard shipping on orders over $100
- Free express shipping on orders over $200
- Excludes large items such as Bikes, Frames, Wheels, Babyseats & Trainers - these items incure Courier Costs as shown at the checkout. Bikes cannot be shipped.
Standard Shipping Charges
- $10 (inc. GST) flat rate fee for standard shipping to valid addresses in Australia
- Delivered within 5 working days to metropolitan areas
- Delivered within 7 working days to the rest of the country
Note: Subject to placing your order before specific cut-off times.
Express Shipping Charges
- $15 (inc. GST) flat rate fee for express shipping to valid addresses in Australia
- Delivered by next business day to metropolitan areas and within 3 working days to the rest of the country
Note: Subject to placing your order before specific cut-off times, details will be confirmed at checkout.
NO SHIPPING ON BIKES, UNLESS EXPRESSLY STATED.
We are unable to box & ship complete bikes unless it is expressly stated in the description of the product.
Bikes can only be purchased as Click & Collect.
Framesets, Wheelsets & Balance Bikes are excluded from this and can be shipped Australia Wide - price is shown at the checkout.
Unfortunately we cannot ship internationally.
SHIPPING AND DELIVERY TIMES
We will endeavour to dispatch orders from our distribution centre within 1 business day after accepting the order and having funds cleared through the method of payment.
Orders placed before 2:00pm AEST are usually dispatched on the same business day. When we have a sale on, shipping may take an extra 1-2 business days. You will receive a shipping confirmation email when your package leaves our our store.
We use Australia Post to ship our packages. Delivery may take longer to some rural areas, such as the Northern Territory, Outer and Northern Western Australia, so please consider this when choosing your delivery option. Information regarding Australia Post's estimate delivery times is available here.
Orders will be processed during normal AEST business hours between Monday and Friday, 10:00am – 2:00pm. We will endeavour to process orders placed on weekends and public holidays on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.
SHIPPING TERMS AND CONDITIONS
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control, including but not limited to any delay caused by an incorrect delivery address being provided to us.
- Please note that we do not accept, nor will we ship, orders intended for international shipping via freight forwarders.
TOTAL RUSH RETURNS POLICY
The return policies on this page applies to products purchased from the Total Rush online store only.
‘Change-of-mind’ includes purchases you have made in error eg. Accidently ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.
If you change your mind on your purchase from the Total Rush online store you may return most products (see below) to us in the manner specified in this policy within 30 days of delivery to you, for a full refund.
Please note the following conditions:
- Any product that is altered, damaged, washed or worn in any way, or is missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition) cannot be accepted as a return. This includes cycling shoes where cleats have been fitted.
- Proof of purchase and delivery from the Total Rush webstore is required for all returns and must accompany the product being returned.
- Total Rush will not refund the shipping costs you paid for the initial purchase of the product. Return shipping is at the expense of the customer. We will only refund the cost of the returned product, if it is deemed acceptable for return (see below for products that we do not accept for return under our change of mind policy).
- Specific warranty terms may apply to technical products.
We do not accept the return of products under our change-of-mind policy that are:
- Water bottles;
- Sale or marked down items including products in our clearance category or sale campaigns.
If we receive a returned product more than 30 days after the product was delivered to you, we cannot accept the returned product and will not provide you a refund under the Change-of-mind Policy, although you may have other rights, which are set out in the Terms. If you return the product after the 30 days in which it was delivered, we will return the product to you at the same address that you specified in your initial order and we may charge you additional shipping costs.