Shipping & returns
CLICK AND COLLECT
Orders for Click & Collect are generally able to be collected after 2 hours, except during sale times. If you are unsure, please contact us.
Bikes are generally available within 24-48 hours as these may still need to be assembled and safety checked by our mechanics.
You will be contacted to advise an approx. availability time for collection of bikes.
Orders not collected within 2 months will be refunded less a 10% cancellation fee.
Unfortunately we cannot ship internationally.
Standard Shipping Charges
- $10 (inc. GST) flat rate fee for standard shipping to valid addresses in Australia
- Delivered within 5 working days to metropolitan areas
- Delivered within 7 working days to the rest of the country
- Free standard shipping on orders over $150
Note: Subject to placing your order before specific cut-off times.
Express Shipping Charges
- $15 (inc. GST) flat rate fee for express shipping to valid addresses in Australia
- Delivered by next business day to metropolitan areas and within 3 working days to the rest of the country
- Free express shipping on orders over $400
Note: Subject to placing your order before specific cut-off times, details will be confirmed at checkout.
- Large/Bulky items such as Bikes, Frames, Wheels, Babyseats & Trainers - these items incure Courier Costs as shown at the checkout.
- We cannot ship CO2/Pressurized products. These are Click & Collect Only
Ship to Home
Specialized Bikes can be shipped direct to your home, professionally pre-built and test-ridden. With just a few parts removed for shipping, your new Specialized will be ready to roll in a matter of minutes.
- $150 (inc GST) Flat Fee. Includes Assembly guides, video instructions and a small selection of tools to assist in assembly.
- Prior to shipping, if you've not already spoken to someone, one of our team members will be in contact with you to discuss the purchase to make sure the bike you have selected is the correct style and size for your needs.
- Shipped via TNT
For more information on Ship to Home & to find the assembly guides, please see Ship to Home
Unfortunately we cannot ship any products internationally.
Total Rush Home Delivery
Available for all bikes sold online and available to those who live within a 10km Radius of the store, we offer home delivery for bikes by a Total Rush team member. The bike is delivered and handed over to you fully built and ready to ride and our team member is there to answer any questions you may have.
- $120 (inc GST) Flat Fee.
SHIPPING AND DELIVERY TIMES
Parts Orders placed before 12:00pm AEST are usually dispatched on the same business day. When we have a sale on, shipping may take an extra 1-2 business days. You will receive a shipping confirmation email when your package leaves our our store.
We use Australia Post to ship our parts packages. Delivery may take longer to some rural areas, such as the Northern Territory, Outer and Northern Western Australia, so please consider this when choosing your delivery option. Information regarding Australia Post's estimate delivery times is available here.
Bike's may need to be built and test ridden prior to being shipped. A customer service team member will contact you after your purchase to confirm the bike is right for you, and then schedule the bike Build/Packaging of the bike. Bikes are usually shipped from the store within 3 business days.
Orders will be processed during normal AEST business hours between Monday and Friday, 10:00am – 4:00pm. We will endeavour to process orders placed on weekends and public holidays on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.
SHIPPING TERMS AND CONDITIONS
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control, including but not limited to any delay caused by an incorrect delivery address being provided to us. Please check the condition of the goods before signing and refuse the delivery if it appears damaged.
- Please note that we do not accept, nor will we ship, orders intended for international shipping via freight forwarders.
TOTAL RUSH RETURNS POLICY
The return policies on this page applies to products purchased from the Total Rush online store only.
‘Change-of-mind’ includes purchases you have made in error eg. Accidently ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.
If you change your mind on your purchase from the Total Rush online store you may return most products (see below) to us in the manner specified in this policy within 30 days of delivery to you, for a full refund.
Please note the following conditions:
- Any product that is altered, damaged, washed or worn in any way, or is missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition) cannot be accepted as a return. This includes cycling shoes where cleats have been fitted.
- Proof of purchase and delivery from the Total Rush webstore is required for all returns and must accompany the product being returned.
- Total Rush will not refund the shipping costs you paid for the initial purchase of the product. Return shipping is at the expense of the customer. We will only refund the cost of the returned product, if it is deemed acceptable for return (see below for products that we do not accept for return under our change of mind policy).
- Specific warranty terms may apply to technical products.
We do not accept the return of products under our change-of-mind policy that are:
- Water bottles;
- Food/Nutrition Products
- Clearance items excluding products promoted in general sale campaigns.
All returns need to be addressed to "Total Rush Returns, 345 Punt Road, Richmond, Vic, 3121" and should include your order/invoice with the package.
If we receive a returned product more than 30 days after the product was delivered to you, we cannot accept the returned product and will not provide you a refund under the Change-of-mind Policy, although you may have other rights, which are set out in the Terms. If you return the product after the 30 days in which it was delivered, we will return the product to you at the same address that you specified in your initial order and we may charge you additional shipping costs.