COVID19 - Total Rush Operations Update

Retail Sales

In line with Victorian Government restrictions from 11.59pm Wednesday 5 August, Total Rush will assist retail customers with necessary items via online ordering.

You can either order products as Click & Deliver or choose our contactless Click & Collect service.

Bikes must be delivered to the customer fully built and in working order, so can only be delivered within the Melbourne Metro area, fees are displayed at check out.  If you live outside this area, please contact us regarding potential delivery.

Click and Collect is a contactless service which gives customers the option to pick up their order from our store. Customers who have ordered online through www.totalrush.cc will be contacted where you then can select a convenient date and time to collect the order. On arrival, the customer will need to ring the doorbell located at the front door on Stewart Street, and a team member will bring the order to you.

If you already have a bike on order and it arrives during the 6 week lockdown, we will be in contact to schedule an appropriate collection time.

If a bike is unavailable online, or you are unsure of what you need, please call our sales team on 03 9421 0070. We have hundreds of bikes on order, scheduled to arrive in the coming weeks, so we will be more than willing to assist you with an alternate option, or allocate you a bike for the first available delivery.

Workshop

Our workshop will be open for limited essential & emergency servicing on bicycles used to transport customers to permitted work, food or care only. This is to assist customers to ensure they can still use their bicycle for essential transport needs.

All booking requests must be submitted through https://www.totalrush.cc/service/workshop/ and a staff member will be in contact to confirm a date and time for drop off. All service drop offs are to be at the service roller door to the rear of our building on Stewart Place. Instructions will be given at the time of booking confirmation.

 

Shop Hours

Our opening ours during the 6 week lockdown will be:

Monday – Friday: 10am – 6pm
Saturday: 10am – 3pm
Sunday: Closed

Rush Cafe

Rush Cafe will continue to operate on a takeaway basis for coffee and food.

Monday - Saturday: 7am - 2pm

 

We are continuing to adapt our business in line with government advice.

We look forward to welcoming all customers back into our store as soon as restrictions are lifted.

We will continue to maintain strict and disciplined safety standards and have enhanced measures in place for some time in line with the latest advice from the Victorian Government.

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